Terms & Conditions – Sutraa Homes
These Terms & Conditions govern your access to and use of the website operated by Sutraa Homes. By accessing, browsing, or making a purchase on our website, you agree to be bound by these terms.
If you do not agree, please refrain from using our website.
1. Eligibility to Use
By using this website, you confirm that:
- You are at least 18 years of age, or using the website under the supervision of a parent or legal guardian.
- You are legally capable of entering into binding contracts under applicable Indian law.
2. Account Responsibility
If you create an account on our website:
- You are responsible for maintaining the confidentiality of your login credentials.
- You agree to provide accurate and complete information.
- You are responsible for all activities conducted under your account.
We reserve the right to suspend or terminate accounts found to contain false or misleading information.
3. Product Information & Accuracy
We strive to ensure that product descriptions, images, pricing, and specifications are accurate.
However:
- Minor variations in color, texture, or appearance may occur due to screen settings or photography.
- Measurements may vary slightly due to manufacturing tolerances.
- We do not guarantee that product descriptions or other content are error-free.
In case of any material error, we reserve the right to correct it and cancel affected orders.
4. Pricing & Payment
- All prices are listed in Indian Rupees (INR).
- Prices are subject to change without prior notice.
- Payment must be completed before order dispatch.
- We use secure third-party payment gateways and do not store card details.
In case of pricing errors, we reserve the right to cancel the order and refund the amount paid.
5. Order Acceptance & Cancellation
An order confirmation email does not constitute final acceptance of your order.
We reserve the right to:
- Cancel orders due to payment failure
- Cancel orders if a product is unavailable
- Cancel orders due to incorrect pricing
- Cancel orders suspected of fraudulent activity
If an order is cancelled by us, the full amount paid will be refunded to the original payment method.
Customers may request cancellation before the order is shipped. Once shipped, cancellation may not be possible.
6. Shipping & Delivery
Delivery timelines provided on the website are estimates and not guaranteed.
We are not responsible for delays caused by:
- Courier partners
- Natural disasters
- Public holidays
- Government restrictions
- Incorrect shipping details provided by the customer
Risk of loss and title for products pass to the customer upon delivery.
7. Returns & Refunds
Returns and refunds are governed by our Return & Refund Policy, available on a separate page.
By making a purchase, you agree to that policy.
8. Intellectual Property Rights
All content on this website, including but not limited to:
- Logos
- Brand name
- Product designs
- Images
- Text
- Graphics
- Website layout
are the intellectual property of Sutraa Homes and are protected under applicable intellectual property laws in India.
No content may be copied, reproduced, modified, distributed, or used without prior written permission.
9. Prohibited Uses
You agree not to:
- Use the website for unlawful purposes
- Attempt to hack, disrupt, or damage the website
- Copy or scrape content
- Use the website to distribute malware or spam
- Impersonate another person or entity
We reserve the right to take legal action against misuse.
10. Limitation of Liability
To the fullest extent permitted by law, Sutraa Homes shall not be liable for:
- Indirect or consequential damages
- Loss of profits or revenue
- Delays caused by third-party service providers
- Damages arising from misuse of products
Our total liability shall not exceed the amount paid for the product purchased.
11. Force Majeure
We shall not be held responsible for failure or delay in performance due to events beyond our reasonable control, including but not limited to:
- Natural disasters
- Government actions
- Strikes
- Pandemic-related restrictions
12. Privacy
Your use of our website is also governed by our Privacy Policy. Please review it to understand how we collect and use your information.
13. Modifications to Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
Changes will be effective immediately upon posting on the website. Continued use of the website constitutes acceptance of the updated terms.
14. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in kolkata.
15. Contact Information
For any questions regarding these Terms & Conditions, please contact:
Email: hello@sutraahomes.com